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How can we help?Find the right answer
Frequently Asked Questions
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
- When we send your despatched email, there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 48 hours for your orders information to be visible.
- Sign into your JD account www.jdsports.my/myaccount/dashboard/ and check your order history or simply use the track my order link to see the latest update of your home delivery.
Standard delivery is a home delivery which is usually made within 3-9 working days of your order being despatched.
Delivery cost: RM35
Please note, these charges may vary from time to time with promotional activity.
All orders are shipped from the UK, no customs charges apply.
In-store Kiosk order:
To return a purchase made through the in-store kiosk, please return to the same store where you placed the order.
Website, Mobile or App order:
To return a purchase made through the website, mobile or app, you can make your own arrangements through any postal carrier to our returns centre. We recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility. Please take note that walk-ins will not be entertained at the returns centre.
JD Returns Centre:
LF Logistics Services (M) Sdn Bhd
(JD Sports Returns)
LOT 22202, Jalan Gambus 33/4,
40400 Shah Alam, Selangor
Alternatively, you may also choose to walk into any JD Sports store nationwide to return the goods.
Online exchanges are temporarily unavailable.
Website, Mobile or App order
It can take between 3-5 working days for your refund to be reflected in your bank account.
In-store Kiosk order
It can take between 7-14 working days for your refund to be reflected in your bank account.
If the item that you returned has been certified damaged or faulty, or isn’t what you ordered upon receiving, you will receive a full refund.
Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.
Once the order has been processed a confirmation email will be sent to you. This is be usually within a few hours.
Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
- To check if your local store has an item in stock then please contact our Customer Service team who will be happy to help.
- How do I contact you? - If you want to get in touch, then please use one of the below methods.
All orders are shipped from the UK.
Orders placed on JD Malaysia website are for delivery to local address only.
No customs charges apply.
Unfortunately, we only provide Standard delivery for all orders which usually takes within 3-9 working days of your order being despatched.
Before you contact our Customer team. to advise on stock online, please ensure you've checked the item you require isn't showing as in stock on the website.
Our Customer Care team. have limited information on restocks, the best place to find out when new product is landed is via our social media channels.
It is not possible to use more than one promo code per order.
If you require information about your local JD Sports store, then please go to the below URL:
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Still need help? Don't worry...We're here to help
- Call us on: +6015-4877 0606
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