FAQ

Where is my order?
- If your order has not arrived by the estimated delivery date we’re here to help.
  
  Before contacting us it’s worth checking few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
  
  Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
  
  If you still can’t find your parcel contact our Customer Care team quoting your order number.
Can I change the size/colour of the item I've ordered?
- Once an order's been placed we unable to add or change or amend any products from your order.
Can I change the delivery address?
- Once an order's been completed we unable to change your delivery address.
Can I track my order?
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternativiley you can log in to your account and view the tracking in your order history.
  
  When we send your despatched email there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 24 hours for your orders information to be visible.
Part of my order is missing?
- On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
  
  We will refund any payment taken for items not sent.
  
  If you have not received an email from us or if there is no information on your despatch note, please contact our Customer Care team in Email:customercare@jdsports.my and we will resolve the issue for you as quickly as we can.
What payment methods can I use?
- You can use any of the cards listed below to pay for your order;
  
  Visa, Mastercard, FPX Online Banking, Paypal, Grabpay, Boost, ShopBack, Alipay and Union Pay
  
  We take security very seriously so you can rest assure when you enter any of your details they'll be safe with us.
How do I use a promotional code?
- Most promotions apply automatically at checkout.
  
  If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code', enter your promotion code and click the REDEEM button .
What is a Cookie?
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
  
  For further information on why we use cookies and how to opt out, please visit our full Cookies Information page. .