- Trending Searches
- Home
- SALE
- ONLY AT JD
- Latest
- Men
- Women
- Kids
- Accessories
-
Collections
-
NIKE
- Nike Dunk
- Nike Air Force 1
- Nike Air Max
- Nike Air Max 90
- Nike Air Max 95
- Nike Air Max 97
- Nike Air Max 270
- Nike Air Max Flyknit
- Nike Air Max TW
- Nike Air Vapormax
- Nike Blazer
- Nike Downshifter
- Nike Pegasus
- Nike React
- Nike Free Run
- Nike Waffle Debut
- Nike Offcourt
- Nike Victori
- Nike Revolution
- Nike Flex
- Nike Kawa
- Nike Sunray
- JORDAN
- LACOSTE
-
ADIDAS
- adidas Originals Gazelle
- adidas Originals Handball Spezial
- adidas Originals NMD
- adidas Originals Stan Smith
- adidas Originals Superstar
- adidas Originals Forum
- adidas Originals Jeans
- adidas Originals Ozweego
- adidas Originals ZX
- adidas Originals Retropy
- adidas Originals Nizza
- adidas Originals Adifom
- adidas Originals Adilette
- adidas Ultraboost
- adidas Duramo
- adidas Pureboost
- adidas Yeezy
- PUMA
- CONVERSE
- NEW BALANCE
- VANS
- FILA
- COLLECTIONS
- CLOTHING COLLECTIONS
-
NIKE
- Brands
- Blog
- Launches
- My JD
- Store Locator
- Track My Order
- Customer Service
FAQ
-
Where is my order?
- If your order has not arrived by the estimated delivery date we’re here to help.
Before contacting us it’s worth checking few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
If you still can’t find your parcel contact our Customer Care team quoting your order number.
- If your order has not arrived by the estimated delivery date we’re here to help.
-
Can I change the size/colour of the item I've ordered?
- Once an order's been placed we unable to add or change or amend any products from your order.
-
Can I change the delivery address?
- Once an order's been completed we unable to change your delivery address.
-
Can I track my order?
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternativiley you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 24 hours for your orders information to be visible.
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternativiley you can log in to your account and view the tracking in your order history.
-
Part of my order is missing?
- On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
We will refund any payment taken for items not sent.
If you have not received an email from us or if there is no information on your despatch note, please contact our Customer Care team in Email:customercare@jdsports.my and we will resolve the issue for you as quickly as we can.
- On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
-
What payment methods can I use?
- You can use any of the cards listed below to pay for your order;
Visa, Mastercard, FPX Online Banking, Paypal, Grabpay, Boost, ShopBack, Alipay and Union Pay
We take security very seriously so you can rest assure when you enter any of your details they'll be safe with us.
- You can use any of the cards listed below to pay for your order;
-
How do I use a promotional code?
- Most promotions apply automatically at checkout.
If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code', enter your promotion code and click the REDEEM button .
- Most promotions apply automatically at checkout.
-
What is a Cookie?
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
For further information on why we use cookies and how to opt out, please visit our full Cookies Information page. .
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
Be the first to know
Deliver To
We accept the following payment methods
Visit our corporate website at
www.jdplc.com
Copyright © 2023 JD Sports All rights reserved.





