FAQ

1. Eligibility
All taxpayers in Malaysia are eligible to receive an e-Invoice from JD Sports.

2. Invoice Generation
Upon completing your purchase, you will receive an email from JD Sports with a standard invoice attached. This email will include a QR code that can be used to request an e-Invoice.

3. Access
The QR code for requesting an e-Invoice is valid only within the same month as the invoice date. Requests made after the end of the month will not be processed, in accordance with Malaysian Government guidelines. For more information, please refer to the guidelines available here: Guidelines | Lembaga Hasil Dalam Negeri Malaysia

4. Accuracy of Information
You are responsible for providing accurate information to ensure that the e-Invoice reflects the correct details of the transaction. JD Sports is not liable for any inaccuracies resulting from incorrect information provided by you.

5. Dispute Resolution
If you notice any errors in the e-Invoice, you must request a rejection within 24 hours of validation via the MyInvois Portal, providing a specific reason for the dispute.

• If JD Sports agrees with your reason, we will cancel the e-Invoice within 72 hours and issue a new one.
• If the request for rejection is not made within 24 hours, or if the e-Invoice is not cancelled within 72 hours, no further cancellations will be allowed. Any necessary adjustments will require issuing a new e-Invoice. For assistance, please contact our customer service team.

6. Compliance
Our e-Invoicing system complies with Malaysian tax laws and regulations as stipulated by the Inland Revenue Board of Malaysia (IRBM). We ensure that all e-Invoices are generated in accordance with the prescribed standards and formats, ensuring accurate and lawful reporting of transactions.

7. Amendments
We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting the revised version on our website. We will make reasonable efforts to notify you of any significant changes. Continued use of our website and services after such changes constitutes your acceptance of the updated terms.

In-store - Exchange and Returns

We offer exchange in-store except for items marked as Non-Returnable.

1. Please contact our customer service team at +603 84081066 or by email at customercare@jdsports.my to request for a return via DHL (WM) and Pos Malaysia (EM).

   a. By DHL or Pos Malaysia Pick Up

   1. Our team will prepare a consignment note for your return shipment via DHL or Pos Malaysia.
   2. DHL or Pos Malaysia will collect your order on the designated date.
   3. Once your order has arrived at our warehouse, you will be notified via email.


2. Please allow up to 7 business days for your refund to be processed. Your refund will be processed via your original payment method and time taken might vary based on your provider.

1. Kindly fill out our returns form found here and enclose it with the items you are returning.


2. Mail your returns to:
   LF Logistics Services (M) Sdn Bhd
   Lot 22202 (P.T. 17562) D.E.
   Jalan Tambur 33/19,
   Seksyen 33,
   40400 Shah Alam, Selangor.


3. Please allow up to 7 business days for your refund to be processed. Your refund will be processed via your original payment method and time taken might vary based on your provider.

1. To check if your local store has an item in stock then please contact our Customer Service team who will be happy to help.


2. How do I contact you? - If you want to get in touch, then please use one of the below methods.
   1. Online Customer Care Form.
   2. By Email
      Our email address is customercare@jdsports.my
      Please provide the product code which you can find on the description for a quicker resolution.
   3. By Phone
      Please call your local store via the store locator
      Calls are charged at your standard network rate.